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Design Thinking with Kevin Hayes

Episode Summary

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business in the world. Design Thinking could be a key enabler to achieve that, and that is why I'm talking to Kevin Hayes, a Sr. Operation Manager and Design Thinking Practitioner. In this interview, you will learn more about: 1️⃣ Key priority for the business in 2022. 2️⃣ How to best leed a Design Thining session? 3️⃣ People's intuitions are often incorrect, and it is often difficult for people to revise their Thinking. How could we avoid that while applying Design Thinking? 4️⃣ How could we build a culture in the business that supports Design Thinking and taking a measurable risk? Check out Kevin's profile: https://www.linkedin.com/in/kevin-j-hayes/

Episode Notes

  1. Let the first start with a leading question. What do you see as a critical priority for business - or maybe - Shared Service Centers in 2022?
  2. Today's topic is Design Thinking. So let's start with a brief introduction, what it is about, how it is different from any other tools or methodologies like Lean, Six Sigma. More importantly, how could Design thinking help businesses work their priorities in 2022 and beyond? 
  3. Design Thinking is "team immersing themselves in the experiences of clients, establishing rapport and empathizing with them in a bid to see the world through their eyes. Design-thinking methods can seem uncomfortably emotive, and being asked not to converge on an answer quickly can be difficult. So as a practitioner of Design Thinking, how to best leed a Design Thining session? 
  4. People's intuitions are often incorrect, and it is often difficult for people to revise their Thinking. How could we avoid that while applying Design Thinking? 
  5. Design Thinking success requires a risk-taking appetite that involves building prototypes and creating mock-ups of any kind as early as possible in the process. That is an imminent conflict in many ways with established company's processes, structures, and corporate cultures. Hence, many initiatives born out of DT die pretty quickly. What are your thoughts on that, and how could we avoid it?
  6. Last but not least, it is time for our special segment called "quick," where I'll mention a few things, and you can rate them by "underrated, properly rated, or overrated" you can, of course, explain why! 
    1. Design Thinking in SSC
    2. Customer Centricity 
    3. Business Case in Projects within SSC 
  7. Before we end, let me ask you what the next big thing for 2022 is?